Who replies to brands in the inbox?
Your people do. Messages from your Zalo Official Account and Facebook Page Messenger land in one inbox, anyone on the team can see whether a message has been answered, and every outgoing message is sent by a team member pressing Send.
How do I track a campaign with many vendors?
Campaigns split into milestones. Every task has an owner and a due date, and time is logged per task. Overdue tasks are flagged to the owner, so you do not have to chase each vendor by phone.
A brand pays in installments. How do I record incoming money?
Each milestone has its own installment with a VietQR for the exact amount. When the brand transfers the right amount with the right reference, SB matches it automatically. Anything that does not match goes to a queue for your manual review.
Does the survey link I send a brand require a login?
No. The link is single-use, opens without a login or an account, and expires on its own after 14 days. If you send the link through a messaging channel, it must pass the customer’s consent check first.