Close orders from Zalo and Facebook, then see when the money lands

• Chats everywhere, orders slipCustomers message on Zalo and Messenger, each in a different app. Some orders slip through and you never notice. Flip to see how SB does itWith SBZalo OA and Messenger messages land in one inbox, staff reply there, and a person presses Send on every message.
• Payments need reconcilingAt the end of the day you sit down with the bank statement and check it against every transfer order. Flip to see how SB does itWith SBWhen the customer transfers the right reference and amount, SB matches it to the order and marks it paid. If not, it waits for your manual approval.
• You learn about stockouts too lateA best seller runs out without anyone noticing, and you only reorder when customers ask. Flip to see how SB does itWith SBStock below the minimum triggers an alert. A supplier purchase order receives goods into inventory and records the payable.
• Returns are a messA customer swaps a size, returns an item or asks for a refund, and it lives in your head or on scrap paper. Flip to see how SB does itWith SBA return or exchange is logged as a slip; goods go back into inventory, and the refund to the customer is clear.

What SB changes: Online shops