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Get to know SB fast

Five steps to get started, answers to what people often ask, and a journey of SB running for your trade.

Start free trial
  1. 1Sign up and pick your trade
  2. 2Import from Excel or CSV
  3. 3Set staff permissions
  4. 4Sell orders, collect by VietQR
  5. 5Add SB to your home screen

Get started

Get started in 5 steps

  1. Step 1: Sign up and pick your trade

    You sign up yourself, pick your trade and start a free trial right away. SB sets up templates, terminology and sample data that fit your trade.

  2. Step 2: Import from Excel or CSV

    Import your contacts, leads and products from Excel or CSV. Preview first, then apply.

  3. Step 3: Set staff permissions

    Staff get permissions by role and scope.

  4. Step 4: Sell orders, collect by VietQR

    Sell at the counter or online and collect payment by VietQR. Every order is tied to a sales channel.

  5. Step 5: Add SB to your home screen

    On your phone, add SB to your home screen and tap to open it. An internet connection is required.

FAQ

Frequently asked questions

24 questions

What is Sulato Business?

Sulato Business (SB) is a business operating system for Vietnamese companies. SB brings customers, work, money and growth onto one system, with Sulato AI working alongside you.

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How is SB different from stitching together several tools?

With several tools stitched together, customers, orders and money end up scattered, and you re-enter and reconcile data. SB replaces Excel, notebooks and scattered software, on one shared set of data.

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How does the free trial work?

You get a free 30-day trial: sign up, create a workspace and pick your trade. SB sets up templates, terminology and sample data for the trade you pick, so you see SB running right away.

Start a free trial
Do I need to install anything? Does it work on a phone?

You do not install software on a computer: you open SB in a browser. On a phone, you add SB to your home screen like an app and tap to open it. SB needs an internet connection and is not downloaded from an app store.

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Can I import my data from Excel?

Yes. You import your contacts, leads and products from Excel or CSV. SB shows a preview of the result, you check it, and only then is it applied to the system.

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I use other sales software. Can I switch to SB?

Yes. You export your customer and product lists to Excel or CSV, then import them into SB. SB shows a preview of the result, you check it, and only then is it applied to the system.

See Sales and retail
I have several locations. Can I use several workspaces?

Yes. You create several workspaces inside one organization, for example one workspace per location or per line of business. Each workspace keeps its data separate, and staff get permissions by role and scope.

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How does SB handle staff permissions?

Each person sees and does only their own part of the work, by the role and scope you grant. Important changes are written to a log: who did it, when, and what changed.

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Is my data kept separate? Can I take it out?

Each business keeps its data in its own space, never mixed with another business. The owner or an admin can export the data to a file at any time.

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What can Sulato AI do?

Inside SB, you ask Sulato AI in Vietnamese about the data you are allowed to see, and you get a daily briefing on the dashboard. Sulato AI scores customers and opportunities, forecasts revenue and cash in, and flags anomalies. A suggestion only becomes work when you approve it.

See the Sulato AI page
Does Sulato AI message my customers by itself?

When you ask for a message, Sulato AI only drafts it; you edit it and send it yourself. In Autonomous operations, Sulato AI only creates reminder tasks for the person in charge, and never sends messages or emails to your customers on its own. In the Zalo OA and Messenger inbox, every message is sent by your people tapping Send.

See Autonomous operations
What is Autonomous operations?

It is the part where Sulato AI handles repetitive work. When an opportunity has no next step, Sulato AI creates a task reminding the person in charge to follow up; once it is overdue, it reminds once inside the app. When a deal is won, it prepares a project for someone with permission to approve. It only runs when an admin turns it on.

See Autonomous operations
How do I stay in control of what Sulato AI does on its own?

Every automation policy has an admin who owns it, and Sulato AI only works within the permissions of that person. A policy starts in observe mode so you can preview it, every run is logged, and an admin can pause it at any time.

See Autonomous operations
Does SB connect to Zalo OA and Messenger?

Yes. Customers message your Zalo OA or your Facebook Page Messenger, all messages land in one inbox in SB, and your staff reply there. Every outgoing message is sent by your people tapping Send; SB does not reply for them.

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When a customer pays by bank transfer, does SB match it to the order?

Yes. When a customer transfers the right amount with the right note, SB matches it to the order and records it as collected; mismatched payments wait for you to approve by hand. You can also generate a VietQR code with the amount pre-filled for each order or each payment installment.

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Can customers book appointments online by themselves?

Yes. You put a booking link or QR code on Facebook or Zalo. Customers pick an open time slot and leave their details, and your staff confirm. The schedule is organized by staff member and room, and SB does not allow two appointments at the same time in the same place.

See Spas, salons, clinics
I sell memberships and prepaid treatment packages. What then?

SB supports selling memberships and prepaid treatment packages, by validity period or by number of sessions. Customers check in with a QR code, and the remaining sessions are deducted automatically and shown on the customer record.

See Spas, salons, clinics
How does SB calculate commission for partner sellers?

Each partner or partner seller gets a referral code. SB calculates commission on real sales, with up to 3 referral tiers. There is no joining fee and no payment based on how many people someone recruits; if an order is canceled or returned, the commission is reversed.

See Sales and retail
I run my business alone. How can SB help?

You focus on customers while SB handles the repetitive work: Zalo and Messenger messages in one inbox, customers booking by themselves, bank transfers matched to orders automatically, and Sulato AI creating reminder tasks for you when an opportunity stalls.

See Running a business alone
What happens when the free trial ends?

When it ends, SB switches the workspace to read-only: you can still sign in, view and export your own data. Once you pay, the workspace reopens.

See pricing
How do I pay for a plan?

Right inside SB, you click Pay and scan the VietQR code, then transfer the exact amount. SB matches the transfer automatically and activates your plan.

See pricing
Do I have to sign a contract or accept terms?

When you sign up, you read and accept the terms of service on screen. SB records the version of the terms and the time you accepted.

Read the terms of service (in Vietnamese)
How much does it cost?

SB has 3 plans: Solo VND 149,000, Team VND 449,000 and Multi-site VND 990,000 per month (excl. VAT); on annual billing you pay for 10 months. You start with a free 30-day trial, no card needed, then pick a plan and pay inside SB.

See pricing
I want to talk to someone at Sulato

Sure. Leave your name and how to reach you, and someone from Sulato will contact you with advice that fits your trade.

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Try SB today.

Sign up, pick your trade, and SB sets up templates and terminology that fit your business.